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We recently upgraded our email infrastructure to provide increased flexibility and enhanced spam management.

Clients with Orbro-managed email will need to modify the settings in their email programs to switch to the new server.  All Orbro email clients transitioned on July 25/July 26 to this new server. When you check your email on the old settings, there will be an email in your inbox with instructions on how to modify your settings to update to the new server.   Email is already being delivered to your account on the new server.

Please see the announcement about our new helpdesk tool for finding more information on configuring your software for this change.

Orbro introduces our new on-line helpdesk application: orbro.zendesk.com.

At our new helpdesk, you can find:

• Help on email configuration
• Help on webmail
• A request submission and tracking system

Orbro clients with Orbro-hosted email were automatically enrolled and should receive a confirmation email; others can sign up by visiting orbro.zendesk.com.

We are using this new system to ensure timely and complete responses to your issues; please submit your trouble tickets and issues through this new online helpdesk.